SARN Technologies ltd.

The SARN Technologies Ltd support service is designed to ensure continued optimal operation of the network.

The service is designed to fit the client’s requirements and can range from 1st level help desk assistance up to a fully managed service.

The basis of all support provided by SARN Technologies Ltd is to ensure the customer benefits form an efficient, robust and secure IT infrastructure where problems are anticipated and planned for.

Support from SARN Technologies Ltd can include both proactive and reactive services comprising the following components:

• Emergency fault diagnosis & resolution by on-site call out, on-line or telephone help.
• Fault diagnosis and resolution of operational failures, reported errors or reduced.
• infrastructure performance.
• Regular on-site technical assessments.
• On-Line monitoring of critical infrastructure components.
• Licence management.
• Warranty handling.
• Housekeeping and Administration.
• Security and Performance Audits.

All of our services are offered on various terms:

• Fully contracted basis.
• Time & materials only.
• Pre-paid hours.
• Retainer contract.